Refund Policy
Last updated: 9 August 2026
RecapYear sells Pro as a yearly subscription, delivered immediately after purchase. If it didn’t work or wasn’t as described, contact us and we’ll make it right.
Try it before you pay
The free tier builds and previews real recaps from your own CSV, so you can see exactly what you get before buying. Pro only adds the batch export of share links, removal of the RecapYear mark, and your brand colour.
Cancelling your subscription
Pro renews once a year until you cancel. You can cancel at any time from the customer portal linked in your purchase receipt, or by emailing us — we will confirm it. Cancelling stops the next renewal; you keep Pro for the rest of the period you already paid for, and we do not pro-rate the part of a year you have used.
Immediate digital delivery
Pro is digital content delivered immediately, so before you can reach the checkout we ask you to tick a box on the pricing page. It says, in full:
I want my Pro access to start immediately, and I understand that once it is unlocked I lose my 14-day right to cancel under the Consumer Contracts Regulations 2013. This does not affect my right to a refund if Pro is faulty or not as described.
The box is never pre-ticked and the checkout button stays inactive until you tick it, so nobody gives up a cancellation right without being asked. Whatever you tick, your right to a refund if Pro is faulty or not as described is unaffected — that one cannot be signed away.
When we refund
- Your key never arrived, or it didn’t unlock Pro.
- The export failed to generate and we couldn’t fix it for you.
- Pro was materially not as described.
- You were charged in error or twice.
When we may not
- You changed your mind after exporting your share links.
- The output worked as described but you decided not to run the campaign.
How to request
Email hello@recapyear.com with your purchase email and order number (from your Polar receipt) within 14 days. Approved refunds are issued through Polar to your original payment method.